General Terms and Conditions

Article 1.

General These general terms and conditions apply to the relationship between the "seller," named Babazou (Zowie bvba), with its registered office at 9830 Sint Martens Latem, Maenhoutstraat 91, and registered with the Crossroads Bank for Enterprises (KBO) under number 0465867541. The VAT number is BE 0465867541. And anyone who makes a purchase via the website www.babazou.com, hereinafter referred to as the "buyer."

Article 2. Subject

These general terms and conditions apply to online sales via the website www.babazou.com. These conditions aim to define the sales modalities between Babazou (bvba Zowie) and the buyer, regarding ordering, service, payment, and delivery.
They determine the steps required when placing an order and guarantee the follow-up of that order between the contracting parties.

Article 3. Ordering

The buyer has the option to order online via order numbers on the site.
The online order can only be processed if the buyer has clearly identified themselves.
Every order implies the acceptance of these general terms and conditions of sale, as well as the prices and the description of the product offered for sale.
Within 24 hours after Babazou receives the order, an email will be sent to confirm it to the email address provided by the buyer.
The purchase is concluded only upon receipt of the confirmation email.

Article 4. Prices and product information

All our prices are in Euro, including 21% VAT, excluding shipping costs. All prices are per item, unless otherwise stated. Shipping costs are clearly indicated separately. For an order, the price and promotion stated at the time of ordering always apply. Babazou reserves the right to change and correct product prices and product information. If a product already purchased is found to be discounted a short time later, no claim can be made for reimbursement of the price difference.
Babazou strives to make product descriptions and photographic material as clear and accurate as possible. Information about the items (e.g., sizes and materials) is always indicative, and color shades in the photo may differ slightly from real colors. If items fit smaller or larger than usual, this will be mentioned on the site where possible. You can always get additional information about our offer by contacting us.

Article 5. Payment

Babazou (zowie bvba) collaborates with partner Multisafepay for a secure payment environment. This payment platform is integrated into the Babazou webshop. Payment can be made via credit card (Visa or Mastercard), Bancontact/Mister Cash, or bank transfer. More information about Multisafepay can be found at www.multisafepay.com.

5.1. Visa/Mastercard
Payment by credit card (Visa or Mastercard) is free of charge for the customer and fast. The payment is registered immediately, and we can ship the order immediately. The buyer notes the Visa or Mastercard number, the control number, and the expiry date. Payment is made after invoicing your items, according to the payment method agreed upon with your bank.

5.2. Payment via Bancontact/Mister Cash
Payment can also be made using a Bancontact or Mister Cash card. You will be redirected from our site to the Ogone site, where you can enter your details. The amount will be deducted from your account immediately, and Babazou (zowie bvba) can immediately start preparing your package for shipment.

5.3. Bank Transfer
A final payment option is a bank transfer. After the order, Babazou (zowie bvba) will send you an order confirmation by e-mail with the correct payment details. We ask you to transfer the total amount, as stated on the order confirmation, to our account BE15 0015 5644 5630 within seven days, stating the order number. Your package will be sent as soon as possible after receipt of your payment, usually within 1 working day. For items that are only available to order, a longer delivery time applies. Orders are reserved for you for a maximum of 10 days. If payment has not been received by then, you will receive a reminder by e-mail. If this reminder is not responded to within 3 days, the ordered items will be put back on sale and the order will be canceled.
PLEASE NOTE! If you make a transfer from abroad, please always state our BIC (SWIFT) and IBAN details (you can also find these on the order confirmation!). If you do not, your bank will charge transaction costs, for which we cannot be held responsible. If the BIC and IBAN details are stated, a transfer from other European countries is free of charge. Our details are: BIC (Swift): GEBABEBB / IBAN: BE15 0015 5644 5630

Article 6. Delivery and Shipping

6.1. Delivery
Babazou (zowie bvba) strives to ensure the fastest possible delivery. In case of (temporary) stock depletion, you will be informed by email of the exact delivery time of your orders. In 6.2 Delivery time, we try to give an indication of our delivery times. However, these times are indicative and are given purely as a guide and therefore do not constitute an essential condition of the sale. Babazou (zowie bvba) cannot be held responsible for delays incurred beyond our control.
The Buyer provides Babazou (zowie bvba) with the delivery address. If this address proves to be incorrect, this falls under the responsibility of the Buyer, and additional costs may be charged.
In case of non-delivery of the goods to the correct address provided by the Buyer within 30 days of the order, any sums paid by the Buyer will be refunded without interest or other compensation.

6.2. Delivery time
For Belgium: as soon as we have received your payment, your package will be prepared for shipment. Within 1 to 2 working days after receiving your payment, we will send your package by post. The package will be delivered to your home by the postman, normally within 24 hours after shipment. If you are not present at the time of delivery, you will receive a written notification in your mailbox and you can pick up the package at the post office.
For the Netherlands: as soon as we have received your payment, your package will be prepared for shipment. Within 1 to 2 working days after receiving your payment, we will send your package by post. The package will be delivered to your home by post within 3 working days. If you are not present at the time of delivery, you will receive a written notification in your mailbox and you can pick up your package at the post office.
Rest of Europe: as soon as we have received your payment, your package will be prepared for shipment. Within 1 to 2 working days after receiving your payment, we will send your package by post. The package will be delivered to your home by post within 6 working days. If you are not present at the time of delivery, you will receive a written notification in your mailbox and you can pick up your package at the post office. If you wish, you can of course also enter your work address or the address of a neighbor or friend.
Babazou (zowie bvba) cannot be held liable for delays incurred during shipment by the Post, or for loss of items during transport, or strikes. The Buyer is aware of the transport risks and should direct questions in this regard to the Post.
In accordance with the "distance selling" law, the maximum delivery time is thirty days, unless otherwise agreed. If this delivery period is not feasible, Babazou (zowie bvba) must inform the Buyer of this in good time and the Buyer has the right to cancel the order, without additional costs. Any amounts already paid will then be refunded within thirty days.

6.3. Shipping Costs
We reserve the right to adjust our shipping rates if necessary. Shipping costs are always clearly stated on your order confirmation and on your invoice.

Article 7. Complaints and exchanges/returns of purchased items

7.1. If you are not satisfied with your purchase or if an item is damaged upon arrival, we offer you the possibility to return the item to us within seven working days after receipt of your order. You must always notify us of this in writing (via email to info@babazou.be). The item must be returned within seven working days in its original packaging, in undamaged and unused condition and sufficiently stamped, together with the packing slip and a cover letter. Unreported or insufficiently stamped returns will not be credited! Items purchased during the sales period, bargains or discounted products cannot be returned. In case of a refund, the shipping costs incurred by Babazou to send the item will always be deducted.

7.2. Items returned to us under the conditions described in point 7.1 will be refunded by us within ten working days. Shipping costs, incurred by us or by you, will not be refunded; you will therefore receive the purchase price minus the amount of the shipping costs. If it concerns an item that was incorrectly delivered by Babazou (zowie.bvba), we will cover the shipping costs.

7.3. We reserve the right to refuse returns if we suspect that the items have already been used or if we suspect damage caused by fault other than Babazou (zowie bvba) or the supplier of the item.

7.4. We inspect our items before sending them and ensure proper packaging. The customer undertakes to check the order upon delivery. Never accept packages that are clearly damaged during transport and check your shipment immediately upon receipt! We check every shipment before it leaves the premises. If you nevertheless find damage to the items you ordered, we ask you to inform us immediately. If possible, we also ask you to email us a photo of the damaged item. Never throw away the postal packaging before you have ascertained that your shipment is in good condition, and never return a package already received without contacting us first!

7.5. If you have a complaint, please send us an e-mail (info@babazou.com). Every complaint is treated seriously and we strive to reach a satisfactory solution together.
Article 8. Right of withdrawal
As a consumer, you have the right to inform us that you renounce the purchase (legal provisions regarding distance selling, included in the Law of July 14, 1991), without payment of a penalty and without giving a reason, within 14 working days from the day following delivery. If you wish to invoke this option, you must return the goods at your own risk and expense to Babazou (zowie.bvba) Antwerpsesteenweg 24, 9080 Lochristi

7.6. Sales items and items from the "bargain corner" and "linked sales" categories cannot be returned.

Article 8: Evidence

Electronic evidence (e.g., email, backups, etc.) is accepted by all involved parties within the framework of sales agreements and relationships.
The computerized records in the files of Babazou (zowie bvba) are stored with adequate security precautions and will serve as proof of communications, orders, and payments between parties.

Order forms and invoices are stored in a durable and reliable manner on an information carrier, in accordance with legal standards, and can be obtained at the buyer's request.

Article 9: Applicable law and jurisdiction

In case of any disputes between the seller and the buyer arising from online sales transactions, Belgian law is applicable, and the courts of the judicial district of Ghent have territorial jurisdiction.